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The journey

Start light. Govern more as you grow.

Four tiers. Each adds control, isolation, and intelligence. Annual plans. No seat counting. No metered connections. The full tier is included, and headcount can change without the plan changing.

Tier 1: EvaluateShared cloud
Tier 2: OperateShared cloud with tenant isolation
Tier 3: AssureHybrid managed IaaS (dedicated, single-tenant). On-prem allowed.
Tier 4: SovereignOn-prem or air-gapped (customer-owned hardware, zero egress)

Two forces drive the climb. Gates are capabilities structurally required at greater scale. Pull is value that only exists at scale: the aggregated intelligence that makes the climb worth it.

Annual plans

Predictable cost. No surprises at renewal.

No seat counting

Add users as the organisation grows. The plan stays the same.

No usage metering

No per-query or per-token charges.

Numbers change, plan does not

Scale the workforce without renegotiating.

Tier 1: Evaluate

A single team running a proof-of-value

Shared cloud
  • Manual users (capped, no IdP link)
  • Manual install for the pilot team
  • Basic role policies
  • Baseline data protection (regex evaluation)
  • Team-level usage statistics
Intelligence

A pilot team is too small for meaningful aggregation. Basic usage stats only.

Move up when

The pilot is proven and the workload is going into production.

Tier 2: Operate

A validated workload going live in one business domain

Shared cloud with tenant isolation
  • SSO / SAML authentication federation
  • Managed deployment to one domain
  • Role + resource policies with approval workflows
  • Regex + local ML classification and filtering
  • Domain-level usage analytics
Intelligence

Thin, optional team-level qualitative signal. The data is starting to accumulate.

Move up when

The rollout extends beyond one team to the workforce, or regulated/sensitive data enters scope.

Tier 3: Assure

Workforce-scale rollout under real compliance obligations

Hybrid managed IaaS (dedicated, single-tenant). On-prem allowed.
  • SCIM provisioning + full joiner/mover/leaver lifecycle
  • Fleet-wide governed distribution + device policy
  • Full attribute-based access control (department/region/role)
  • Regex + local ML + centralised classification
  • Org-wide usage, adoption, and cost analytics
Intelligence

Department-level qualitative intelligence. Adoption patterns, friction points, workflow bottlenecks, model preferences across teams.

Move up when

Decision records must count as audit evidence for a regulator or auditor.

Tier 4: Sovereign

Regulated, high-risk, or sovereignty-bound organisations

On-prem or air-gapped (customer-owned hardware, zero egress)
  • Multi-domain / cross-region directory federation with segregation-of-duties
  • Air-gapped / on-prem distribution with controlled update cadence
  • Cross-domain policy federation + regulator-aligned policy packs
  • Centralised data classification
  • Cross-region analytics rollups
Intelligence

Company + region qualitative aggregation and benchmarking. Cross-tenant behavioural data that accumulates with every governed interaction.

Full governance-of-record and AI-governance accreditation (ISO 42001).

Capability progression

Every tier builds on the one below it

No capability is paywalled at the entry level. Basic safety is always included. What scales is federation, fleet distribution, attribute control, data residency, and aggregate intelligence.

Tier 1: Evaluate

IdentitySSO + SCIMManual capped users
DistributionMDM + deploymentManual pilot install
Access controlABAC + policyBasic role policies
Data protectionData shieldingRegex evaluation
IntelligenceQuantitativeTeam-level stats
IntelligenceQualitativeNot available at pilot scale

Tier 2: Operate

IdentitySSO + SCIMSSO / SAML federation
DistributionMDM + deploymentManaged single-domain
Access controlABAC + policyRole + resource + approvals
Data protectionData shieldingRegex + local ML classification
IntelligenceQuantitativeDomain-level analytics
IntelligenceQualitativeThin / optional signal

Tier 3: Assure

IdentitySSO + SCIMSCIM lifecycle (joiner/mover/leaver)
DistributionMDM + deploymentFleet-wide governed distribution
Access controlABAC + policyFull ABAC + policy-as-code
Data protectionData shieldingRegex + ML + centralised classification
IntelligenceQuantitativeOrg-wide adoption + cost
IntelligenceQualitativeDepartment-level insights

Tier 4: Sovereign

IdentitySSO + SCIMMulti-domain / cross-region federation + SoD
DistributionMDM + deploymentAir-gapped / on-prem controlled cadence
Access controlABAC + policyCross-domain federation + regulator packs
Data protectionData shieldingCentralised (regulated deployment)
IntelligenceQuantitativeCross-region rollups
IntelligenceQualitativeCompany + region benchmarking

Tier transitions

Tier transitions follow organisational milestones

Tier transitions follow compliance, governance, or isolation milestones. Each gate corresponds to a specific organisational milestone.

Production gateTier 1: Evaluate → Tier 2: Operate

Pilot proven, moving into production. GDPR in scope.

Workforce gateTier 2: Operate → Tier 3: Assure

Rolling out beyond one team. Needs federation + fleet distribution. ISO 27001 mapping.

Data-shielding gateAny → Tier 3: Assure

Regulated or sensitive data enters scope. Residency and boundary controls required.

Governance-of-record gateTier 3: Assure → Tier 4: Sovereign

Decision records must satisfy a regulator or auditor. ISO 42001.

Risk gateAny tier

High-risk AI use (EU AI Act Annex III / Art. 14 oversight) can require the high-assurance tier regardless of company size.

Deployment and isolation

Four deployment models, each adding isolation

The tier and the deployment model move together. Higher assurance requirements correspond to more isolated infrastructure.

Shared cloud

Swarmix-operated. Multi-tenant for pilot; tenant-isolated for production workloads

Fits: Tier 1: Evaluate / Tier 2: Operate

Hybrid managed IaaS

Single-tenant dedicated on our infrastructure, isolated per customer, signed central pushes

Fits: Tier 3: Assure / Tier 4: Sovereign

On-premises

Customer-owned hardware, co-managed, signed policy bundles + remote-assisted updates

Fits: Tier 4: Sovereign

Air-gapped

Customer enclave, zero egress, offline signed bundles only

Fits: Tier 4: Sovereign

Intelligence progression

Qualitative intelligence grows with scale

Aggregated AI-use intelligence requires a minimum population to be meaningful. As more teams and departments are governed, the intelligence layer becomes richer and more valuable.

No qualitative intelligenceTier 1: Evaluate

A pilot team does not have enough data to aggregate. Basic usage stats are included.

Thin signalTier 2: Operate

Optional team-level patterns begin to emerge. The data is accumulating, but the population is too small for meaningful aggregation.

Department-level intelligenceTier 3: Assure

Adoption patterns, friction points, workflow bottlenecks, model preferences. Enough population for meaningful aggregation across teams.

Company and region benchmarkingTier 4: Sovereign

Cross-region aggregation and behavioural benchmarking. The governed data corpus grows with every interaction across the organisation.

All qualitative intelligence is aggregated and k-anonymised. Minimum 5 users per cohort. Individuals cannot be re-identified. Content never leaves the device.

Intelligence deep dive

Services

The annual plan is the platform. The services wrap around it.

Governance consultancy

Pre-sale and onboarding. Shapes the right tier and deployment fit for the organisation.

Deployment and implementation

Significant for on-prem and regulated estates. Often several times the annual plan investment.

Training and enablement

All tiers. Scales with workforce. Drives adoption and, with it, the intelligence value.

Support and maintenance

Standard to priority to 24/7 mission-critical. Explicit maintenance for on-prem, bundled for managed.

Talk to us about your requirements.

Annual plans. No seat counting. No usage metering. We map compliance, governance, and isolation requirements to the right tier and deployment model.

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  • SOC 2 compliant, GDPR ready